Last Updated: January 09, 2026
Introduction
Boingfire Systems (“Boingfire”, “we”, “our”, or “us”) is committed to respecting and protecting your privacy. This Privacy Policy describes how we collect, use, disclose, and safeguard your personal information when you visit our website boingfire.com (the “Website”) or interact with our services.
By using the Website, you consent to the data practices described in this Privacy Policy. If you do not agree with this Privacy Policy, please do not access or use the Website.
Information We Collect
Personal Information
When you engage with our Website, we may collect personal information that you voluntarily provide to us, including but not limited to:
- Name and contact information (email address, phone number, company name)
- Business information (job title, industry, company size)
- Technical inquiries and product interest information
- Newsletter subscription preferences
- Any other information you choose to provide when contacting us
Automatically Collected Information
When you visit our Website, we may automatically collect certain information about your device and usage patterns, including:
- IP address and geographic location
- Browser type and version
- Operating system and device type
- Pages visited, time spent on pages, and navigation paths
- Referring to website addresses
- Date and time of your visit
- Cookies and similar tracking technologies (see our Cookie Policy below)
Business Contact Information
If you are a customer, potential customer, or business partner, we may collect additional information related to our business relationship, including purchase history, product inquiries, support requests, and communication preferences.
How We Use Your Information
Boingfire uses the collected information for the following purposes:
To Provide and Improve Our Services
- Respond to your inquiries and provide customer support
- Process quotation requests and facilitate product information delivery
- Communicate product updates, technical documentation, and resources
- Improve our Website functionality and user experience
- Analyze usage patterns to enhance our products and services
For Marketing and Communication
- Send newsletters, product announcements, and promotional materials (with your consent)
- Provide information about new products, features, and company updates
- Conduct market research and gather feedback
- Personalize your experience on our Website
Newsletter Privacy Commitment: Email addresses collected through our newsletter subscription will never be shared with third parties, sold to marketing agencies, or used for any purpose other than sending you Boingfire communications. Your newsletter subscription information remains strictly confidential and is used solely by Boingfire Systems.
For Business Operations
- Maintain and protect the security of our Website
- Detect, prevent, and address technical issues or fraudulent activity
- Comply with legal obligations and enforce our Terms & Conditions
- Facilitate communications with our authorized distributors and resellers
For Analytics and Research
- Understand how visitors use our Website
- Analyze trends and user preferences
- Develop new products and services based on customer needs
Sharing and Disclosure of Information
Boingfire Systems does not sell, rent, or trade your personal information to third parties for their marketing purposes. Your privacy is important to us, and we are committed to keeping your information secure and confidential.
Newsletter Subscribers
Email addresses and information collected through our newsletter subscription service are kept strictly confidential and will never be:
- Shared with third-party marketing agencies
- Sold or rented to external organizations
- Used for any purpose other than sending Boingfire communications
- Disclosed to any party outside of Boingfire Systems, except as required by law
Authorized Distributors and Resellers
We may share your personal information with our network of authorized distributors and resellers for legitimate business purposes, including:
- Processing product inquiries and quotation requests
- Facilitating product sales and delivery
- Providing customer support and technical assistance
- Coordinating warranty and service-related matters
All authorized partners are contractually required to maintain the confidentiality of your information and use it only for the purposes specified by Boingfire.
Service Providers and Third-Party Vendors
We may share your information with trusted third-party service providers who assist us in operating our Website and conducting our business, including:
- Website hosting and maintenance providers
- Email marketing and communication platforms
- Analytics and data processing services
- Customer relationship management (CRM) systems
- Payment processors (if applicable)
These service providers are obligated to keep your information confidential and may only use it to perform services on our behalf.
Legal Requirements and Protection
We may disclose your personal information if required to do so by law or in response to valid requests by public authorities (e.g., court orders, subpoenas, or government agencies). We may also disclose information when we believe it is necessary to:
- Comply with legal obligations
- Protect and defend our rights or property
- Prevent or investigate possible wrongdoing
- Protect the personal safety of users or the public
Business Transfers
In the event of a merger, acquisition, reorganization, or sale of assets, your personal information may be transferred as part of that transaction. We will notify you via email or on our Website of any change in ownership or control of your personal information.
Aggregated and Non-Personal Information
We may share aggregated, anonymized, or non-personally identifiable information with third parties for marketing, advertising, research, or other purposes. This information cannot be used to identify you personally.
Data Retention
We retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. The retention period depends on the nature of the information and the purposes for which it is processed.
When we no longer need your personal information, we will securely delete or anonymize it in accordance with applicable data protection laws.
Security of Your Information
Boingfire implements appropriate technical and organizational security measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction. These measures include:
- Secure socket layer (SSL) encryption for data transmission
- Restricted access to personal information on a need-to-know basis
- Regular security assessments and monitoring
- Employee training on data protection and privacy practices
However, please note that no method of transmission over the internet or electronic storage is 100% secure. While we strive to protect your personal information, we cannot guarantee absolute security.
Cookies and Tracking Technologies
Our Website uses cookies and similar tracking technologies to enhance your browsing experience and analyze Website usage. Cookies are small text files stored on your device that help us recognize you and remember your preferences.
Types of Cookies We Use
- Essential Cookies: Necessary for the Website to function properly
- Analytics Cookies: Help us understand how visitors interact with our Website
- Functional Cookies: Remember your preferences and settings
- Marketing Cookies: Track your browsing habits to deliver relevant advertisements
You can control cookie preferences through your browser settings. Please note that disabling certain cookies may affect the functionality of our Website.
Your Privacy Rights
Depending on your location and applicable laws, you may have the following rights regarding your personal information:
Access and Portability
You have the right to request access to the personal information we hold about you and receive a copy in a portable format.
Correction and Update
You may request that we correct or update any inaccurate or incomplete personal information.
Deletion
You may request that we delete your personal information, subject to certain legal exceptions.
Objection and Restriction
You may object to or request restriction of certain processing activities, including direct marketing.
Withdraw Consent
Where processing is based on consent, you may withdraw your consent at any time without affecting the lawfulness of processing based on consent before its withdrawal.
Opt-Out of Marketing
You may opt out of receiving marketing communications from us at any time by:
- Clicking the “unsubscribe” link in our emails
- Contacting us at privacy@boingfire.com
- Updating your communication preferences
To exercise any of these rights, don’t hesitate to get in touch with us at privacy@boingfire.com. We will respond to your request within a reasonable timeframe in accordance with applicable data protection laws.
International Data Transfers
Boingfire is based in Ontario, Canada. If you are accessing our Website from outside Canada, please be aware that your information may be transferred to, stored, and processed in Canada or other countries where our service providers operate.
By using our Website, you consent to the transfer of your information to countries outside your country of residence, which may have different data protection laws than those in your jurisdiction.
Children’s Privacy
Our Website is not directed to children under the age of 18, and we do not knowingly collect personal information from children. If we become aware that we have inadvertently collected personal information from a child under 18, we will take steps to delete such information promptly.
Third-Party Links and Services
Our Website may contain links to third-party websites, applications, or services that are not owned or controlled by Boingfire. This Privacy Policy does not apply to those third-party sites. We are not responsible for the privacy practices or content of third-party websites.
We encourage you to review the privacy policies of any third-party sites you visit to understand how they collect, use, and protect your information.
Changes to This Privacy Policy
Boingfire reserves the right to update or modify this Privacy Policy at any time to reflect changes in our practices, technology, legal requirements, or for other operational reasons. Any changes will be posted on this page with an updated “Last Updated” date at the top.
We encourage you to review this Privacy Policy periodically. Your continued use of the Website after changes have been posted constitutes your acceptance of the revised Privacy Policy.
For significant changes that materially affect how we use your personal information, we will provide additional notice, such as via email or a prominent notice on our Website.
Compliance with Privacy Laws
Boingfire is committed to compliance with applicable privacy and data protection laws, including but not limited to:
- Personal Information Protection and Electronic Documents Act (PIPEDA) in Canada
- General Data Protection Regulation (GDPR) for users in the European Union
- California Consumer Privacy Act (CCPA) for users in California
If you have questions about how we comply with specific privacy regulations in your jurisdiction, don’t hesitate to get in touch with us.
Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, don’t hesitate to get in touch with us at:
Boingfire Systems
Email: privacy@boingfire.com
Website: boingfire.com
We will respond to your inquiry as promptly as possible and work to address your concerns.
